Privacy Policy

Last Updated: July 24, 2026

At Feel at Home Restaurant & Bar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or interact with us.

1. Information We Collect

We collect information you voluntarily provide to us, including:

  • Personal Identifiers: Name, email address, phone number, and mailing address
  • Reservation Details: Date, time, number of guests, special requests
  • Payment Information: Credit/debit card details (processed securely through our payment partners)
  • Contact Preferences: Your preferred communication method
  • Feedback and Reviews: Comments, ratings, and suggestions
  • Website Usage Data: IP addresses, browser type, pages visited, and interaction data
  • Event Planning Information: Details for private events and catering

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Processing reservations, orders, and payments
  • Communication: Sending confirmation emails, updates, and promotional materials (with your consent)
  • Customer Service: Responding to inquiries, feedback, and complaints
  • Personalization: Improving your dining experience and tailoring our offerings
  • Event Management: Planning and executing private events and catering
  • Website Improvement: Analyzing usage patterns to enhance our online experience
  • Legal Compliance: Meeting legal and regulatory obligations
  • Security: Protecting against fraud and unauthorized activities

3. Legal Basis for Processing

We process your information based on:

  • Consent: When you provide explicit permission for marketing communications
  • Contractual Necessity: To fulfill reservations and service requests
  • Legitimate Interests: To improve our services, manage our business, and ensure security
  • Legal Obligations: Compliance with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Third-Party Service Providers: Payment processors, reservation platforms, delivery partners, and IT service providers
  • Legal Authorities: If required by law, court order, or government regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate privacy protections)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Enhance user experience and functionality
  • Remember your preferences and session information
  • Analyze website traffic and performance
  • Provide targeted advertising (where applicable)

You can control cookie preferences through your browser settings. However, disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant partners
  • Regular security assessments and updates
  • Access controls and limited employee access to sensitive data
  • Secure storage and backup protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling the purposes for which it was collected
  • Legal compliance and regulatory requirements
  • Resolving disputes and enforcing agreements
  • Business analytics and improvement

When no longer needed, we securely delete or anonymize your information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a machine-readable format

To exercise these rights, contact us using the information in the "Contact Us" section below.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be stored and processed in Canada or other countries where we operate. We ensure appropriate safeguards are in place for international data transfers.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about special offers, events, and updates. You can unsubscribe at any time using the link in our emails or by contacting us directly.

13. Social Media

When you interact with us on social media platforms, those interactions are governed by the respective platform's privacy policy. We may collect information from social media interactions where permitted.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy regularly to stay informed.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

  • Email: hello@feelathomerestaurant.ca
  • Phone: (613) 880-5502
  • Address: 159 Montreal Road Vanier, Ottawa

Your trust is important to us. We are committed to protecting your privacy and ensuring a safe dining experience.

Effective Date: July 24, 2026 | Version: 1.0